Has your Google listing been hijacked?

Stefan Sanderson

It’s a more common problem than you might think. You start a business, you contract with a company to build your website. They build it, but later you decide you want to make changes to the website only to find out you can’t. So, you try to take your website back, after all, you bought it, right? They say no because they own the domain. So, you want to create a different website. The only problem is that all your current clients are going to your old website and worse yet, new potential clients do a google business listing search for you and find that google takes them to the old website as well. The one you don’t want anymore. This is called getting hijacked and it’s far too common in the business world. So, what do you do?

Here are a few tips on how to ensure your Google Listing represents accurate information.
1. Go to https://www.google.com/business. This is where you will set up your business profile. Login with your valid business email.
2. Then, you can search for your business, click on your business and need to authorize that you are the owner of your business and claim the listing.
3. Once you have claimed the listing, Google will send an email to the current listing owner (your marketing or web development company) to inform them that you have claimed the listing.
4. You will have to wait a few days for them to respond. If they don’t respond within 7-10 days, you can go back into the Google business listing page and continue with claiming the listing.
5. Google will then either call the business phone number or mail a card to your business address with a code that you will have to enter to verify that you are the actual owner of the business.
6. Once the process is complete, you should be able to go to your listing page and edit any information you want, like, website, phone number, business hours, etc.

It’s a lot less complicated than you might think and only takes less than a couple of weeks.

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